Corporate Culture is defined as “The way things are done around here”. Because the way in which the attitudes, beliefs, values and norms of the firm are visible and evident and shared by all employees in the organization. Simply put, what gets rewarded and what is tolerated is the corporate culture.
Strategy and corporate culture are among the primary drivers to maintain organizational viability and effectiveness. Culture offers a formal logic for the company’s goals and orients people around them. Culture expresses goals through values and beliefs and guides activity through group norms.
Corporate culture can be a strong determining factor for success. Employees who understand the culture, align to it and know how to work within it tend to excel and advance in their career.
Comcast is in the midst of a customer service epidemic. It seems every week there is a new customer service horror story involving Comcast in the news. Most companies get it wrong when it comes to delivering exceptional customer service. … Read more
Leadership is an influence, and as a leader, your impact wields high power. Some leaders fail to realize just how powerful their influence is or how to use that power to help others. Lending your influence encourages people to see … Read more
New hires can bring mixed emotions. Will they hit the ground running or will they take time to find their groove? Do I have the time necessary to spend with them to help them be great? How long before they … Read more
Firing an employee isn’t easy and most managers will agree it is one of the most disliked tasks they have to carry out. Regardless of how you feel don’t make these mistakes when firing an employee. Avoid These Common Mistakes … Read more
A little not so secret to running a successful team or business unit is that what gets talked about gets improved. Why do so many managers forget to use this powerful weapon to improve their team? Managers need to be mindful of … Read more
Talent retention can be done without exotic perks and top pay. There are many reasons why talent will stay in their role or with your organization. Having Stay Interviews in your talent retention strategy gives you other areas to improve … Read more
Today make an effort to let good things roll down to your employees. Sh** isn’t the only thing that rolls down. These things also roll down: Beautiful waterfalls roll down with the peaceful rushing sound of water and often producing rainbows. … Read more
Retaining top talent is a priority for every organization. What is a stay interview and why should you start doing them? All organizations conduct new hire interviews and many conduct exit interviews. Waiting for someone to leave to learn what … Read more
Every interaction presents an opportunity for a manager to listen or to dictate. This can happen independently or a mixture of both. Knowing when and how long to listen vs. dictate can have a profound impact on the outcome. If your … Read more
We’ve stopped saying you’re welcome and without realizing it are minimizing the other person’s gratitude. These are not ways to say you’re welcome: No problem Uh-huh Sure OK Anytime Or the dreaded right What these words are saying is that … Read more
Is there a difference between a bad boss and a mob boss? The mob boss is responsible for the sales and revenue of their organization. They set interest rates, payment penalties. They look for new markets and verticals to sell … Read more
Words are fascinating. The choice of words we use impacts on how we view or treat something or someone. Start calling your employees your partner, and you will increase engagement, satisfaction, and performance. Why should you treat your employees as … Read more