How to Fix Your Organizational Communication Gaps

Do you feel like there are communication gaps at your workplace? If so, you’re not alone. A lot of organizations struggle with communication problems. From a lack of clarity in messages to miscommunication between team members, or even worse, an absence of communication, these issues can lead to organizational chaos and decreased employee engagement.

Effective communication is critical to organizational success, and when it’s dysfunctional, it can lead to a lot of problems. In addition, costs associated with poor corporate communication can be significant, so addressing these issues head-on is crucial. This blog post will discuss some of the most common communication gaps and how to fix them.

Why is effective corporate communication critical?

When it comes to organizational success, effective communication is key. Whether it’s between managers and employees, team members, or different departments, if you have communication gaps, it can lead to all sorts of problems. Miscommunication can cause confusion and frustration, while an absence of communication can lead to chaos as different people work on various projects without knowing what the others are doing.


Effective communication is critical for several reasons. First, it helps ensure everyone is on the same page and understands their expectations. When there is clarity in communication, employees can do their jobs more effectively.

Additionally, communication gaps can lead to decreased employee engagement and satisfaction. Employees want to feel like they’re part of a team and that their voices are heard. It can lead to dissatisfaction and turnover when they feel they’re not getting the information they need or that their opinions don’t matter.

The different types of organizational communication

Organizational communication has four basic types: verbal, body language, phone communication, and written.


Verbal communication is the most common type and involves spoken words. This type of communication can be effective when both parties can communicate face-to-face and read each other’s body language. However, when verbal communication is done over the phone, detecting the other person’s facial expressions can be more challenging, which can lead to misunderstandings.

Body language is also a form of communication involving nonverbal cues such as facial expressions, gestures, and posture. This type of communication is very effective in conjunction with verbal communication, as it can help clarify the speaker’s intentions. However, body language can also be misleading, so you must be aware of the signals you’re sending and interpreting.

Phone communication is a form of verbal communication that uses electronic devices such as telephones or video conferencing systems. This type of communication is effective when both parties can see each other and talk face-to-face. However, because phone conversations are typically one-way communications, it can be more challenging to gauge the other person’s reaction or body language, leading to misunderstandings.


Organizational communication is critical to success and employee engagement. The costs associated with poor organizational communication are estimated at $37 billion per year in the United States alone. When effective communication at work is not present, it can lead to decreased productivity, absenteeism, turnover, and customer satisfaction.

Common problems that cause corporate communication gaps

Communication gaps are common in organizations and can cause a lot of damage. Here are some of the most common ones:


Communication gaps happen when people don’t communicate clearly or when their messages get misinterpreted. This can lead to confusion, arguments, and even conflict.


Lack of clarity

Communication gaps are caused by vague instructions, poor communication channels, or a lack of knowledge about who needs to be communicated with and what they need to know.

Lack of feedback

People may not feel comfortable giving or receiving feedback, or they may not know how to do it effectively. As a result, you have a communication gap because vital information may not be shared, and people may not know how they’re doing or what needs improvement.

Hesitation to speak up

Employees may hesitate to speak up if they think leaders won’t take their ideas seriously, don’t have all the necessary information, or are afraid of causing conflict. This can lead to gaps in communication because the information is not being shared, and decisions are made without all the relevant input.


Breaking the chain of communication

Communication gaps can happen when people don’t pass on messages or when there’s a break in the chain of command. As a result, important information may not get where it needs to go, and things can fall through the cracks.

These are just some of the most common communication problems in organizations. If you’re experiencing any of these issues, it’s essential to take steps to address them. Otherwise, they could lead to severe consequences like decreased productivity, engagement, and turnover.

How to fix communication gaps at your workplace

Every workplace has its own set of communication problems. Maybe some employees feel like they’re not being heard, or there’s a lack of clarity regarding tasks and responsibilities. Whatever the issue, it’s essential to address it as soon as possible.


Here are eight steps to help you fix communication gaps at your workplace:

Assess the situation.

Before you can start fixing the problem, you need to understand what’s causing it. Spend some time observing how communication is happening within your team. Identify which areas need improvement and make a note of them.

Talk to your team members.

Once you have a good idea of the issues, you should start talking to your team members about them. Ask them for their thoughts and suggestions on how to improve communication. This will help you get everyone on board with the change process.


Implement changes gradually.

Don’t try to overhaul your entire communication process all at once. It’s essential to make changes gradually, so everyone has time to adjust. Start by addressing the most significant issues and then move on to smaller ones later.

Strong organizational communication starts with the leaders.

Leaders are essential to effective communication within an organization. They set the tone for how communication will be conducted and provide a model for employees to follow. If leaders are effective communicators, it will trickle down throughout the organization.

End meetings with effective notes and action items.

Ending meetings with effective notes and action items is a great way to improve communication within your organization. By taking the time to document what was discussed and what action items were assigned, you can make sure that everyone is on the same page and knows what they need to do. This will help prevent misunderstandings and ensure that tasks are carried out as expected.


Start with ‘why’ when asking your team to do something.

One effective way to get team members on board with improving communication is to start with “why.” When asking them to do something, explain why it’s important and how it will benefit them. This will help them see how it fits into the bigger picture, which helps them feel their work is valued and contributes to a larger cause.

Provide recognition.

Employees want to feel appreciated for their work. Feeling recognized and valued builds trust and strengthens the bond between them and their employer. This can help improve communication within the organization as employees feel more motivated to cooperate and collaborate.

Monitor progress and make adjustments as needed.

After you’ve implemented some changes:

  1. Take some time to monitor the progress.
  2. See how your team is responding and make adjustments as needed.
  3. Remember, effective communication is an ongoing process, not a one-time fix.

By following these steps, you can start to close the communication gaps in your workplace and improve the overall effectiveness of your team. Implementing even small changes can make a big difference in the way your team functions. So don’t wait any longer. Get started today!

The benefits of effective organizational communication

You must communicate effectively in your organization to ensure that your employees are effective and productive. Communication problems can lead to decreased morale, lost productivity, and even legal issues. Here are some of the benefits of effective organizational communication:

  1. Improved employee productivity – When employees understand what is expected of them and what is happening in the company, they can work more efficiently.
  2. Increased morale – When employees feel like they are part of a team and their voices are heard, their morale improves.
  3. Enhanced decision-making – Better communication allows for better decision-making, as all stakeholders will clearly understand the issues.
  4. Reduced legal risk – Poor communication can lead to misunderstandings and miscommunications, resulting in legal action. Effective communication can help to prevent these risks.
  5. Improved customer service – Employees can provide excellent customer service when they clearly understand the company’s goals and objectives.

Effective communication at work is critical to the success of any organization. If you are experiencing communication problems, these tips will help you solve them. As a result, you improve employee productivity, morale, decision-making, and customer service and reduce legal risks. Communication is essential to any organization’s success, so ensure your employees receive the communication they need to succeed.


Last updated on August 27th, 2022 at 07:50 am

Get the Weekly Roundup

Join thousands of other career-minded people who receive early access to my career-changing articles.

Jason Cortel is currently the Director of Global Workforce Management for a leading technology company. He has been in customer service, marketing, and sales services for over 20 years. In addition, he has extensive experience in offshore and nearshore outsourcing. Jason is an avid Star Trek fan and is on a mission to change the universe by helping people develop professionally. He is driven to help managers and leaders lead their teams better. Jason is also a veteran in creating talent and office cultures.

Notify of
Inline Feedbacks
View all comments
Need advice or help with your boss? Click to Learn More.