Jason Cortel 
Move fast and break things. Fortune favors the brave. Fail fast, fail often. Fail fast, learn faster. No matter which mantra your organization subscribes to, there is evidence of a growing acceptance of failures. That is, on the part of … Read more
One of the biggest complaints employees have is their boss sets unclear expectations or frequently changes what success looks like. The old philosophy of sucking it up and dealing with a bad boss no longer applies. To be successful in … Read more
Far too many managers avoid giving employees feedback, especially when it is negative. Managers suck at giving feedback because they don’t have time, training, or resources to provide employees the critical feedback necessary to improve. Moreover, providing effective feedback to … Read more
You can’t give what you don’t have. So if you feel your boss doesn’t recognize your effort and great work, why not give your manager some appreciation? A thank you message is a great way to show appreciation to your … Read more
Recruiters like to find their candidates, and in this market, headhunting is required to fill their open positions. Optimize your LinkedIn profile with these tips to help recruiters find you.
Best-practice managers have one thing in common. They know how to conduct effective one-to-one meetings. It’s important to have regular check-ins with your employees, so you want to maximize that time together. Communication is key to being a best-practice manager. … Read more
A Workforce Management department is responsible for the effective allocation and utilization of employees. WFM’s expertise includes forecasting labor requirements, creating and managing staffing plans to accomplish the organization’s strategy and revenue objectives. WFM has primarily served the contact center, … Read more
It takes time to gain credibility but no time at all to lose it. If you’ve lost credibility, follow the steps to regain it because when you do, you improve your potential, which is good for your relationships and career.
Take these steps to become a manager without any management experience because they will help your boss and future employers see your potential.
Having a manipulative boss is an awful experience. It makes your work life miserable, and no doubt, will impact your personal life as well. However, knowing how to identify if your boss is manipulating you and what to do will improve your work experience.
The Workforce Management department ensures that your company’s workforce can meet the demands of your business. However, they are often relegated to contact centers. Instead, leverage their visibility into work, people, and business processes across all customer touchpoints. In addition, … Read more
Improve your job search strategy with these tips. Don’t enter the job search without a plan, otherwise, you will certainly make mistakes. Maintain a positive attitude, have patience, and stay persistent.