Jason Cortel

Jason Cortel is currently the Director of Global Workforce Management for a leading technology company. He has been in customer service, marketing, and sales services for over 20 years. In addition, he has extensive experience in offshore and nearshore outsourcing. Jason is an avid Star Trek fan and is on a mission to change the universe by helping people develop professionally. He is driven to help managers and leaders lead their teams better. Jason is also a veteran in creating talent and office cultures.

Tuesday Tip: Eliminate Stress Triggers

Simple Tips to Eliminate Everyday Stress

If you want things to be different, perhaps the answer is to become different yourself. – Norman Vincent Peale Eliminate stress triggers that start your morning off on the wrong foot. There are many stress triggers that are within our … Read more

Do This Simple Thing to Improve Your Team

What Gets Talked About Gets Improved

A little not so secret to running a successful team or business unit is that what gets talked about gets improved. Why do so many managers forget to use this powerful weapon to improve their team? Managers need to be mindful of … Read more

10 Things That Sadden Me

In order to keep on keeping on you have to recognize those things that will forever present themselves as a challenge to your personal mission. These are the 10 things that sadden me the most. By recognizing, understanding and identifying those things that sadden you will give you the strength to push forward. Your results won’t always speak for themselves Some people will never find the strength to rise up to their potential Some mistakes will be held over you indefinitely The rumor mill will often be the system of record People more readily believe lies over the truth Some people are so broken that you will never be able to repair the damage No matter how much they respect you, you will never be “one of them”; they will truly never let you in We get duped by the squeaky wheel more often than we should At times we mistakenly believe that one person is speaking for the whole group There are people out there who will take advantage of your kindness, mistake it for a weakness and throw you away the first time you tell them no Despite these 10 things that sadden me we must push forward. Mourn them quickly and move on. Don’t dwell on what cannot be undone, what cannot be changed and what cannot be positive. Don’t punish those who will, do or don’t because of the minority. Remain true to yourself, your mission, and your values to fulfill your purpose. What saddens you? Use the comments below to add to my list.

In order to keep on keeping on you have to recognize those things that will forever present themselves as a challenge to your personal mission. These are the 10 things that sadden me the most. By recognizing, understanding and identifying those things that sadden … Read more

Be a Better Leader with Active Communication

Effective Leaders are Active Communication

Do you wait for questions, answers, problems to explode or do you communicate actively? If you are waiting you will end up always putting out fires. Non-management team members usually take a passive approach to communication, trusting that their leaders and peers … Read more

Tuesday Tip: Let the Good Roll Down Too

Let the good roll down too

Today make an effort to let good things roll down to your employees. Sh** isn’t the only thing that rolls down. These things also roll down: Beautiful waterfalls roll down with the peaceful rushing sound of water and often producing rainbows. … Read more

The Stay Interview – Part One

Conduct a Stay Interview

Retaining top talent is a priority for every organization. What is a stay interview and why should you start doing them?  All organizations conduct new hire interviews and many conduct exit interviews. Waiting for someone to leave to learn what … Read more

Why You Should Lean Out

Leaders Needs to Lean Out for Leadership Development

It is a fact that everything rises and falls on leadership and that the best ideas and products fail because there wasn’t a capable leader to oversee it. My belief in that is so strong that my goal is to … Read more

Listening or Dictating be a Better Leader

Be a Better Leader Listen More

Every interaction presents an opportunity for a manager to listen or to dictate. This can happen independently or a mixture of both. Knowing when and how long to listen vs. dictate can have a profound impact on the outcome. If your … Read more

Relinquish the 12 Sins of Leadership

12 Leadership Sins

Leadership requires humility, patience, openness and a free mind. When you are using any of the 12 sins of leadership and holding them ever so tightly to your very being you are not acting like a leader. These are the behaviors that … Read more

They are your Employee

An Ode to Employees Everywhere

An ode to employees everywhere. You ask a lot, they deliver a lot. Never forget that. They can bite their tongue They can fake a smile They can force a laugh They can walk the walk and talk the talk They … Read more

Tuesday Tip: Say You’re Welcome Damn It

Be Good - Be Better - Say Thank You

We’ve stopped saying you’re welcome and without realizing it are minimizing the other person’s gratitude. These are not ways to say you’re welcome: No problem Uh-huh Sure OK Anytime Or the dreaded right What these words are saying is that … Read more